Support
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FAQ
Frequently Asked Questions
What is Aiandi?
Aiandi is an AI business co-pilot that learns your company. It's designed to understand your business context, processes, and knowledge, then help you make smarter decisions, automate tasks, and scale operations. Whether you're a solo founder or a growing team, Aiandi adapts to how you work.
How do credits work?
Each message and action you take in Aiandi uses credits. Our Free plan gives you 25 credits per month to explore the platform. Paid plans include monthly credits—Pro plans start at 500/month. You can buy additional credits anytime and they expire 365 days from purchase. Check your usage in the app header to see your credit balance.
Can I use Aiandi for my team?
Absolutely! Our workspace plans (Business and above) let your whole team share a Brain and collaborate. Each team member gets their own login and access to shared knowledge, so everyone benefits from the same AI that knows your business. Add team seats for just $19/seat/month.
Is my data secure?
Yes. All your data is encrypted and kept private to your Brain. We never share your data with other users, and we don't use your business information to train public AI models. Your competitive advantage stays yours. Read our Privacy Policy and Terms of Service for full details.
How do I train my brain?
Training is easy and happens right in the app. Use the Training tab to upload documents, paste text directly, or answer guided prompts about your business. The more quality information you add, the smarter your Brain becomes. You can train continuously—there's no limit to how much you can teach your AI.
Can I cancel anytime?
Yes. There's no lock-in period or long-term commitment. You can downgrade to a lower plan or cancel entirely from your account settings anytime. If you cancel, you keep access to your Brains and data—you can always reactivate later.
What's the difference between Simple and Pro mode?
Simple mode shows you the core Aiandi tools you need to get started—great if you want to focus on just the essentials. Pro mode unlocks all features including advanced reasoning (Hyperthink), strategy tools, SOP Builder, and more. You can switch between modes anytime based on what you're working on.
How do I get more credits?
Click "Usage" in the app header to see your current balance and available plans. You can instantly purchase credit packs ranging from 100 to 25,000 credits. Larger packs offer better value. Your credits are added to your account immediately after purchase and expire 365 days later.
Get in Touch
Send us a message
Prefer email? Reach Jai directly at jai@aiandi.com.au.