Privacy Policy

Effective date: April 2026

Entity: Aiandi Intelligence Pty Ltd

Overview

Aiandi is committed to handling personal information responsibly and using a private-by-design approach where reasonably practicable. This Privacy Policy applies to personal information collected through the platform and related interactions.

1. Information We Collect

We may collect and process the following categories of information:

• account details such as name, email address, company name, login details, and plan information;
• authentication and security information;
• content you upload, submit, prompt, generate, or otherwise provide through the platform;
• usage, analytics, event, device, and diagnostic information about how the platform is accessed and used; and
• communications and support correspondence you send to us.

2. Use of Information

We may use information to:

• provide, operate, maintain, and improve the platform;
• authenticate users and secure accounts;
• process requests, generate outputs, and deliver platform functionality;
• monitor performance, detect misuse, investigate incidents, and enforce our terms;
• communicate with users about updates, support, billing, or service changes; and
• comply with legal, regulatory, and operational obligations.

3. AI Processing

Content submitted to the platform may be processed by artificial intelligence or automated systems for the purpose of providing platform functionality, including generation, summarisation, transformation, classification, or workflow support.

Aiandi does not use your data to train public AI models without your explicit consent. However, your data may be processed by third-party providers engaged to support platform functionality, subject to applicable contractual and operational arrangements.

4. Data Ownership

As between you and Aiandi, you retain ownership of the data and content you submit to the platform, subject to any rights necessary for Aiandi and its service providers to host, process, transmit, analyse, secure, and provide the platform.

5. Security

Aiandi implements reasonable technical, organisational, and administrative safeguards intended to help protect information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet and no method of electronic storage is completely secure. Accordingly, Aiandi cannot guarantee absolute security.

6. Data Retention

Aiandi retains information for as long as reasonably necessary to provide the platform, maintain business and security records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate operational needs. Retention periods may vary depending on the nature of the information and applicable legal requirements.

7. Third-Party Providers

Aiandi may engage third-party vendors, processors, infrastructure providers, analytics providers, payment processors, authentication providers, or other service providers to help deliver the platform. These providers may process information on Aiandi's behalf for the purposes described in this Privacy Policy.

8. International Transfers

Information may be stored or processed in Australia or other countries where Aiandi or its providers operate. By using the platform, you acknowledge that information may be transferred to jurisdictions with privacy laws that differ from those in your location.

9. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information held by Aiandi. Aiandi may need to verify your identity before responding to a request and may refuse requests where permitted or required by law.

10. Cookies

Aiandi may use essential cookies and similar technologies required to operate, secure, and improve the platform. Where non-essential technologies are introduced, Aiandi may provide additional notice or choices as required by applicable law.

11. Data Breaches

Aiandi will respond to eligible data breaches in accordance with applicable legal obligations, including notification obligations where required by law.

12. Children

The platform is not directed to individuals under 18 years of age. If Aiandi becomes aware that personal information of a child has been collected without appropriate authorisation, Aiandi may take steps to delete it.

13. Changes

Aiandi may update this Privacy Policy from time to time. Updated versions may be posted on the platform with a revised effective date. Continued use of the platform after an update may constitute acceptance of the updated Privacy Policy to the extent permitted by law.

14. Contact

For privacy or legal enquiries relating to the platform, contact Aiandi Intelligence Pty Ltd through the contact details published on the website.