Terms of Service

Effective date: April 2026

Entity: Aiandi Intelligence Pty Ltd, Victoria, Australia

1. Acceptance of Terms

By accessing, browsing, registering for, or using the platform, you agree to these Terms and any policies incorporated by reference. If you do not agree to these Terms, you must not access or use the platform.

If you access or use the platform on behalf of a company, business, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and in that case, "you" includes both you and that entity.

2. Nature of the Service

The platform is designed to support productivity, planning, analysis, workflow assistance, and related operational or informational uses. The platform is a decision-support tool only. It does not provide, and must not be interpreted as providing, professional advice, regulated services, or guaranteed outcomes.

3. No Professional Advice & No Reliance

The platform does not provide financial, legal, tax, investment, accounting, medical, employment, compliance, strategic, or other professional advice. Any outputs, suggestions, summaries, analyses, recommendations, classifications, automations, or generated content produced by the platform are provided for general informational purposes only.

You must not rely on any output from the platform as a substitute for professional advice, due diligence, human review, or independent judgment. You are solely responsible for evaluating, verifying, and validating all outputs before acting on them or allowing any third party to act on them.

To the fullest extent permitted by law, Aiandi disclaims responsibility for decisions made, actions taken, or losses incurred based on any output generated or facilitated by the platform.

4. AI System Limitations

You acknowledge and agree that the platform may use artificial intelligence, machine learning, automation, probabilistic systems, or third-party technology that can produce incorrect or variable results.

Without limitation, outputs may:

• contain errors, omissions, hallucinations, or misleading statements;
• be incomplete, outdated, oversimplified, or unsuitable for your intended use;
• vary from one session or prompt to another;
• misinterpret uploaded content, instructions, context, or user intent; and
• fail to reflect applicable legal, regulatory, commercial, or factual realities.

You use the platform, and any output from it, entirely at your own risk.

5. User Responsibilities

You are solely responsible for:

• your use of the platform and all activities conducted through your account;
• all content, data, prompts, files, and materials you upload, submit, transmit, or process;
• all decisions, actions, and omissions based on platform outputs;
• independently verifying outputs before use or implementation; and
• ensuring your use of the platform complies with all applicable laws, regulations, contracts, and internal policies.

6. Account Responsibility

If the platform requires an account, you are responsible for maintaining the confidentiality and security of your login credentials and for all access and activity under your account, whether authorised by you or not.

You must promptly notify Aiandi of any suspected unauthorised access, credential compromise, misuse, or security incident involving your account.

7. Acceptable Use

You must not, and must not permit any other person to:

• use the platform for any unlawful, fraudulent, deceptive, harmful, abusive, or misleading purpose;
• use the platform in a way that infringes the rights of any person or entity;
• use outputs to make or support high-risk decisions without independent human verification;
• upload, process, or transmit unlawful, infringing, defamatory, confidential, sensitive, or regulated material where not expressly authorised;
• reverse engineer, decompile, disassemble, decode, derive, or attempt to extract the source code, prompts, models, systems, architecture, datasets, weights, or underlying components of the platform;
• copy, scrape, frame, mirror, republish, distribute, or reproduce the platform except as expressly permitted;
• use the platform to build, train, benchmark, validate, or improve a competing product or service;
• interfere with, disrupt, overload, probe, scan, or test the vulnerability of the platform or related systems;
• circumvent, disable, or defeat security, rate limits, authentication, access controls, or usage restrictions; or
• use the platform in any way that could expose Aiandi to legal, regulatory, reputational, or operational harm.

8. Data Responsibility

You are solely responsible for all data, prompts, files, documents, content, and materials that you submit to the platform, and for ensuring that you have all rights, permissions, notices, and consents necessary to provide that data and permit its processing.

Aiandi is not responsible for reviewing your inputs for legality, accuracy, appropriateness, ownership, quality, or compliance.

9. File Uploads

If the platform permits file or document uploads, you acknowledge that uploaded content may be read, interpreted, summarised, transformed, classified, or analysed incorrectly. Formatting, images, tables, diagrams, metadata, handwritten notes, scanned text, or embedded content may be misread or omitted.

You remain solely responsible for reviewing and validating any output based on uploaded files before relying on or distributing that output.

10. Sensitive Data

Unless Aiandi expressly agrees otherwise in writing, you must not upload, submit, or process through the platform any regulated, highly sensitive, or special-category information, including without limitation:

• health or medical records;
• payment card, banking, or financial account credentials;
• government identification numbers or passport details;
• children's personal information;
• information subject to professional secrecy or legal privilege; or
• other data subject to enhanced legal or contractual restrictions.

If you choose to input personal, confidential, or commercially sensitive material, you do so at your own risk, subject always to any non-excludable rights under applicable law.

11. Security Disclaimer

Aiandi takes reasonable steps to help secure the platform, but no internet-based service, software system, storage environment, or transmission method is completely secure or error-free. You acknowledge that use of the platform involves inherent security and availability risks, including unauthorised access, data loss, corruption, delay, interception, outage, or service interruption.

12. Third-Party Services

The platform may depend on, interoperate with, or incorporate third-party services, models, APIs, infrastructure, integrations, software, or websites. Aiandi does not control and is not responsible for the availability, accuracy, performance, security, legality, terms, privacy practices, or acts or omissions of any third party.

Your use of third-party services may be subject to separate terms and privacy policies between you and the relevant provider.

13. Availability & Changes

Aiandi may, at any time and without liability, add, remove, modify, suspend, limit, or discontinue any part of the platform, including features, workflows, integrations, access methods, pricing, functionality, or technical requirements.

Aiandi does not guarantee that the platform will be available at all times, operate without interruption, or remain compatible with your systems, software, or workflows.

14. Beta Features

Any beta, pilot, preview, experimental, early-access, or pre-release feature is provided strictly on an "as is" and "as available" basis. Such features may contain defects, may change materially, may be removed at any time, and may be unsupported.

You use beta features entirely at your own risk.

15. Intellectual Property

As between you and Aiandi, Aiandi and its licensors retain all rights, title, and interest in and to the platform, including all software, code, interfaces, workflows, features, designs, know-how, documentation, branding, methods, models, and related intellectual property rights.

Subject to these Terms, Aiandi grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the platform solely for your internal lawful use.

No rights are granted except as expressly set out in these Terms.

16. Feedback Licence

If you provide suggestions, ideas, enhancement requests, comments, feedback, or recommendations relating to the platform, Aiandi may use, reproduce, modify, commercialise, disclose, and otherwise exploit that feedback without restriction or obligation to you.

17. Output Ownership

You retain ownership of information you input into the platform. You may use outputs generated by the platform for lawful purposes. Aiandi retains all rights in the underlying software, systems, algorithms, models, methods, and intellectual property.

18. Fees & Payments

If you use a paid tier or feature, you agree to pay all fees as set out in the pricing information. Payments are generally non-refundable except where required by law. Aiandi may change pricing with notice, and such changes apply to future billing cycles only.

Annual & Long-Term Billing. Where you elect to pay upfront for an annual or other long-term billing period, the full amount is charged at the start of the billing period and is non-refundable. Discounted pricing is offered for longer-term commitments in consideration of the upfront, non-refundable nature of the payment. By selecting an annual or long-term plan, you acknowledge and agree that no pro-rata or partial refunds will be issued for unused portions of the billing period, including in the event of voluntary cancellation, downgrade, or account closure. Your access to the paid tier will continue until the end of the prepaid billing period. This clause does not affect any rights you may have under applicable consumer protection laws.

19. Suspension & Termination

Aiandi may suspend or terminate your access to the platform immediately, without liability, if these Terms are breached, misuse occurs, payment fails, or continued access creates legal or operational risk.

20. Warranties Disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. AIANDI DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Aiandi does not warrant that the platform will be uninterrupted, error-free, secure, or free of defects.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AIANDI EXCLUDES LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR COST OF COVER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

22. Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AIANDI'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF: (A) FEES PAID BY YOU DURING THE PREVIOUS THREE MONTHS, OR (B) $100 AUD.

23. Indemnity

You agree to indemnify, defend, and hold harmless Aiandi and its officers, directors, employees, agents, and representatives from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of the platform, reliance on platform outputs, data you upload, breach of these Terms, or any third-party claim relating to your use of the platform.

24. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any non-excludable consumer rights available under the Australian Consumer Law or other applicable legislation that cannot legally be excluded or limited.

25. Force Majeure

Aiandi is not liable for any failure or delay in performing obligations under these Terms caused by events beyond its reasonable control, including acts of God, pandemics, war, terrorism, natural disasters, or government action.

26. Assignment

Aiandi may assign these Terms or any rights or obligations under these Terms to any third party without notice. You may not assign these Terms or any rights or obligations without Aiandi's prior written consent.

27. Entire Agreement

These Terms constitute the entire agreement between you and Aiandi regarding use of the platform and supersede all prior negotiations, representations, and agreements, whether written or oral.

28. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions will continue in full force and effect.

29. Waiver

Aiandi's failure to enforce any right or provision will not constitute a waiver of that right or provision, nor will any partial exercise of a right or provision preclude further exercise or enforcement.

30. Governing Law & Jurisdiction

These Terms are governed by the laws of Victoria, Australia, without regard to conflicts of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria and the Federal courts of Australia.